Frequently Asked Questions

Our Starter plan is perfect for personal websites, portfolios, and blogs. Gold Plus (our most popular plan) is ideal for small businesses and freelancers with multiple sites. Platinum is designed for high-traffic websites, agencies, and resellers who need maximum resources and priority support. If you're unsure, start with Gold Plus — you can upgrade anytime.

Yes! You can upgrade or downgrade your plan at any time through the client portal. Upgrades take effect immediately, and we'll prorate the difference on your next invoice. Downgrades take effect at the end of your current billing cycle.

We accept card payments through the payment options shown at checkout, plus standard EFT payment instructions on invoices. Available methods can vary by account and configuration. You can also explicitly choose to save a payment method for future recurring service charges. All prices are shown in South African Rands (ZAR), with the applicable amount and billing terms displayed before payment.

Yes! Our Gold Plus plan supports up to 5 websites, and our Platinum plan supports unlimited websites. Each site gets its own document root, separate settings, and can run independently. Starter includes 1 website. You can manage all your sites from a single Virtualmin control panel.

No — HostVyx does not cap bandwidth on any of our plans. We believe in providing unmetered bandwidth so your site can grow without worrying about overage charges. Fair use policies apply to prevent abuse that negatively impacts other clients.

All HostVyx plans include free AutoSSL certificates via Let's Encrypt. Once you point your domain to us and set up your site, the SSL certificate is automatically issued and renewed — no manual steps needed. You can also install custom SSL certificates if you prefer.

All hosting plans include automated backups. Backup frequency depends on the plan: Starter and Bronze plans include weekly backups, while Gold Plus and Platinum plans include daily backups with 1-click restore via Virtualmin. Backup retention and restore availability are shown in your service details.

We use Virtualmin — a powerful and intuitive web hosting control panel. Through Virtualmin, you can manage files, databases, email accounts, DNS records, SSL certificates, backups, and more. It's accessible via your web browser and included free with every plan.

We can assist with migrations depending on the plan and site requirements. Contact Sales before ordering so we can confirm the scope, timing, DNS changes, and any exclusions. WordPress customers can also use a migration plugin or follow our knowledgebase guides.

Yes, but you'll need to update your DNS records (MX, SPF, DKIM) to point to HostVyx's servers after migration. We provide the correct DNS settings in the welcome email and knowledgebase. Allow up to 48 hours for DNS propagation. We recommend keeping your old email accounts active during the transition.

Yes! Gold Plus and Platinum plans include free professional migration from your previous hosting provider. Our team will handle the transfer of your website files, databases, and email accounts. Starter plan customers can purchase migration as an add-on service.

Yes, you can register new domains through our order process for .co.za, .com, .org, .net, .info, and many other TLDs. Domain pricing is displayed at checkout. We also offer free domain registration with annual Gold Plus and Platinum plans.

Starter includes 1 email account, Gold Plus includes 10 email accounts, and Platinum includes unlimited email accounts. Each email account comes with webmail access (Roundcube), IMAP/SMTP support for mobile and desktop clients, spam filtering, and autoresponders.

Absolutely. You can configure your domain's MX records to point to any third-party email provider while keeping your website hosted with us. We provide DNS management tools in Virtualmin to make this easy. Just update your MX records to point to your email provider's servers.

You can reach us through the Client Portal (recommended for account-specific support), by emailing support@hostvyx.co.za, or through our contact page. For outages, check the System Status page first.

You'll receive reminder emails at 3, 7, and 14 days after the due date. After 7 days, your hosting services may be suspended (your website and email will stop working). After 30 days of non-payment, your account is terminated and all associated data may be permanently deleted. Set up auto-pay to avoid interruptions.

You can cancel your account at any time through the Client Portal under "Services" → "Request Cancellation". Your service will remain active until the end of your current billing period. We recommend backing up all your data before cancelling, as files and databases will be permanently deleted after 30 days.